Looking for answers to your queries, concerns or even doubts? Browse our frequently asked questions to put your mind at ease.
What languages are the tours offered in?
- We offer tours in English, German, French, Italian and Spanish (subject to availability of guides so we recommend booking as early as possible)
Can children attend tours?
- Yes, they can and must be accompanied by a parent/guardian if they are aged under 16.
- School groups must always be accompanied by at least one teacher.
Do children go free?
- Yes, children up to the age of 15 go free when accompanied by a parent/ guardian.
What age qualifies for a senior ticket?
Is there a minimum or maximum number?
- Min. 1; max. 25 people per guide
- For any groups larger than 25 people, we will add an extra guide(s)
Are the tours wheelchair accessible?
- Generally, yes, but occasionally a variation of the route may be necessary to avoid steps. The guide is not in a position to push wheelchairs so if this is necessary the wheelchair user must have a companion with him/her for this purpose.
What time do I need to show up for my tour?
- Please be at the meeting point of the tour 10 to 15 minutes before its starting time. This way we will be able to organize the groups and to make sure the tour runs on time.
- If you are late and miss the group, we can usually offer a tour on a different day.
Tour itinerary, pace and distances?
- Distances we cover are approx. 2/3km (1.5-2 miles) in total
- Tour itineraries and descriptions can be found here:
Where do I meet the tour guide?
- The Dublin Highlights and Hidden Corners Tour departs from outside the Dublin Bus Office at 59 Upper O'Connell Street
- All other scheduled tours depart from St Andrew’s Street (outside a former church and close to the Molly Malone Statue (Coordinates: 53.3438° N, 6.2609° W)
- Many public buses serve our starting points. The tram (Luas) also has stops near to our departures. For the Highlights the Red Line stop is Abbey Street or the Cross City Green Line it is O’Connell Upper. For the other tours from St Andrew’s Street It is Luas Dawson: www.luas.ie/map.
Car Parks we recommend
- For the Dublin Highlights and Hidden Corners Tour departing from 59 O'Connell Street, please use Clerys Car Park, Cathal Brugha Street, (Coordinates: 53.3524° N, 6.2584° W) or the Jervis Street Car Park, Jervis Street (Co-ordinates: 53.3472° N, 6.2662° W)
- For all other tours departing from St Andrew’s Street, we recommend to use the Trinity Street Car Park off Trinity Street, (Coordinates: 53.3438° N, 6.2626° W) or the Brown Thomas Car Park (near to Grafton Street), (Coordinates: 53.3425° N, 6.2615° W)
- Rain or shine, the tour is on. Dublin has on average 11 rainy days and 70mm of rain per month. That's less than, say, Brussels (Belgium) and not significantly more than Frankfurt (Germany). If it does rain in Dublin, chances are it will not last for long. Our guides will know a suitable shelter for very heavy showers. Given our climate, as you might expect, no ticket can be cancelled or refunded by you at any time based on weather conditions.
- More on Dublin weather: http://www.dublin.info/weather/
TICKETS & BOOKING
Where can I buy tour tickets?
- Online, from an official tourist office in Dublin or from the guide on the day
How do I book online?
How can I book a private tour?
How can I book a group or student tour?
- You will receive a booking confirmation email with all the details from our booking system.
Should I print my ticket?
- If convenient do so but we also accept a visual image of your ticket from a mobile device.
Can I just turn up on the day?
- Yes, you can buy a ticket from the guide directly. On unexpectedly busy days we may not be always able to accommodate everybody so booking in advance during the peak summer is advisable so we have enough guides in attendance.
- We do advise groups to book in advance to avoid disappointment.
What if I need to cancel my tour?
REFUNDS POLICY & CANCELLATION CHARGES
- For our scheduled tours we will offer a full refund if a cancellation is received outside 72 hours before the tour but no refund within 72 hours of the tour.
- For our private tours we will offer a full refund for cancellations received at least a week before the tour commences, and a 50% refund if the tour is cancelled within 7 days of the tour commencing. Customers are entitled to a full refund in the event that the company cancels a tour.
TERMS & CONDITIONS
- The ticket is valid only at time and date specified. While every care is taken by our guides and walking is only along public or approved spaces, all tours are undertaken at participants' own risk.
- Your statutory rights are not affected.
Does my ticket include entry to any of the attractions?
- Some attractions are free including the courtyards of Dublin Castle, state museums, art galleries and City Hall (subject to no civic events being on). The campus of Trinity College is only open to groups who are also visiting the Book of Kells. Internal visits to the medieval Cathedrals, the State Apartments and the Book of Kells have admission prices are not visited on scheduled tours but can be arranged for private tours.
Do you have discount rates for groups?
- There are special prices for groups (of 10 or more) on the scheduled tours depending on group size, please contact us for details.
Other Discounts: The ticket entitles customers to several discounts in Dublin:
OTHER COMMON QUESTIONS
Who is Pat Liddy?
- Pat Liddy is an Irish artist, historian, writer, illustrator, broadcaster, mapmaker, and environmental lobbyist who has helped make Dublin a global tourist attraction. Find out more in the About section.
- Bus: Bus tickets can be bought on-board Dublin Buses (blue and yellow buses). It is important to note that only coins can be given to the driver. Or, prepaid Leap cards can be purchased at Dublin Bus offices on 59, O’Connell Street or at most newsagents. These cards are simply scanned when boarding a bus.
- Luas: There are three tramlines, called Luas that cover Dublin city centre. The Green line, the Red line (servicing Jameson Distillery, Heuston and Connolly train stations, and 3Arena), and the Cross City line. All tickets to be purchased at ticket machines before boarding. Leap cards can also be used.
- Taxi: There are a number of taxi ranks in the city centre, including O’Connell Street and College Green. The ‘MyTaxi’ app is also an easy way to reserve a taxi
How much do I tip?
- The guide is paid by us and doesn’t expect a tip, but it is really appreciated that for a good tour you leave a small tip of a couple of Euro per person. You may choose to tip more for an excellent private tour.
Internet and Wi-fi
- Free Wi-Fi in many places (pubs, cafés, public transport, etc.). Check Google Maps for details
- Watch out for the green post boxes or post your letters and postcards directly from the GPO (General Post Office), O'Connell Street Lower
Opening Hours & Shopping
- Shops are usually open daily between 10.00 - 18.00 (may vary)
- Sundays between 12.00 - 18.00 (may vary)
- There's Late Night Shopping every Thursday until 21.00
- Pubs generally open until 11.30pm to 12.30am depending on the day (Friday and Saturday are the late nights)
- Dial 999 or 112 for Ambulance, Garda (police) or Fire Brigade.
If you can't find the answer to your question above, please do not hesitate to call us on +353 1 832 9406 or send us message using the contact form here.
We will respond within 48 hours and most emails are answered within 4 hours during normal business hours (GMT -1).
Our office hours are Monday to Friday, 9.30 - 16.00.